I am your Virtual Assistant Extraordinaire.

I am professional, good with details, and someone you can trust. I always give out my 110% in providing excellent customer service to my clients and customers.

I’m into arts, crafts and dressmaking since I was a kid. I would sew my unfitted dress and make my outfit for any occasion.

Self-Discipline

Highly Motivated

Resilient

Experience

QBE Claims Officer

QBE - GSSC | July 2014 – February 2021

Registering and handling claims; processing payments and other financial transactions with accuracy. 

UHG Provider Representative

Wipro BPO | October 2012 – August 201

Assisted Medical Provider callers with their queries pertaining to their patients insurance benefits and claims.

Expedia.com Travel Specialist

Aegis People Support | November 2011- August 2012

Assisted callers/customers with their travel reservation. Helped them managing, booking and cancelling their reservation online.

Education

Bachelor of Arts in International Studies

Graduate of March 2011

Xavier University- Ateneo de Cagayan

Corrales St. Cagayan De Oro, Philippines

Freelance

Virtual Assistant

February 2021 - Present

QuickPro Online Professional Training Academy

November 2020 - Present

I enrolled myself in this online academy that provides online courses and training for freelancers. They helped me a lot as I have further developed and learn new skills for my freelancing journey.

Customer Service 93%
WordPress 87%
E-commerce 84%
Adobe Photoshop 80%
MIcrosoft Office | Google Tools 88%
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I am skilled in WordPress. I can create a single and multi-page website with a modern and responsive design. I’ll be able to add pages, optimize your post, and install plugins.

  • Multi Page Site: https://www.40newport-site-test.com/
  • Single Page Website: https://opticor.org/roneahb/

I can assist on your websites’ On-Page and Off-Page SEO.

  • Register your site on Search Console and site maps to Google Index
  • Improve the site performance by installing plugins for optimization.
  • Keyword Research
  • Optimize articles by utilizing Yoast SEO
  • Back-linking, outsourcing and more.

I am skilled in supporting E-Commerce businesses in customer service, social media, product listing through Viral Launch and AMZ Scout, and shipping management with Oberlo, AliExpress and Alibaba.

I’ve worked with various BPO companies since 2011. I am an expert in providing good customer service support, handling calls, managing emails, and solving clients’ concerns efficiently.

I will be able to assist you with photo editing and enhancement using Adobe Photoshop and Canva.

Majkel Benche Custodio

Founder/CEO of Quickpro

+639151621927

[email protected]

Genedix Young

QBE GSSC - EO Claims Service Manager

+639985366375

[email protected]

Let's get connected!

Please state your desired appointment time along with your designated time-zone.

My current time zone is Philippine Time GMT+8

Roneah Bonifacio

Virtual Assistant Extraordinaire

“Choose a job you love and you’ll never have to work a day in your life” – Confucius