Princess Sarah Dellosa – Freelance Experts

About Me

Fullname : Princess Sarah Dellosa

Nationality : Filipino

Educational Attainment : College Graduate

Current Address : Taguig City, Manila

I am a Business and Entrepreneurship graduate with 6 years of working experience.

I am passionate and take pride in my good work ethic. I am hardworking and highly organized. I can manage multiple tasks with minimum supervision. I am computer savvy; I am knowledgeable in Microsoft applications, google operations, and Email and calendar management. I am also well versed in creating a website using WordPress, I can do designs using Canva and I can manage social media for Facebook, Instagram, and LinkedIn.

Since I’ve been working in a call center setting for 4 years, I am trained to provide good customer service, do multitask, handle complex situations, work on a graveyard shift, deliver good quality results and meet metrics.

I am looking forward to working in a company whose vision is positive and has a meaningful mission.

Skills

Microsoft Office 100%

Microsoft Excel 100%

Video Editing 85%

Photo Editing 90%

WordPress Web Design / Creation 91%

Canva 95%

Copywriting 90%

Search Engine Optimization 75%

Administrative Task 100%

Competencies

Highly creative and has attention to detail
Excellent time management and organization skills
Has good command of written and spoken English and Filipino
Hardworking, disciplined, and has a passion for work
Has good communication and initiative
Sufficient background in Management
Eager to learn and discover new things related to the chosen profession
Can finish work to meet short deadlines and can work under pressure
Good problem solving and analytical skills

Work Experience

COBRA Administrator

OPTUM GLOBAL SOLUTIONS
(August 2020 –Present)

RESPONSIBILITIES:

Provides professional and timely service to agents, clients, members, and dependents.
Effective communication skills via telephone and e-mail.
Provides accurate and timely responses to all inquiries.
Resolves COBRA issues with internal staff and outside vendors.
Processes all incoming and outgoing COBRA-related correspondence.
Handles and process check payments from members and apply them to their account.
Help groups process annual Rate Changes and Update the system with renewal rates for client billings.
Handles urgent prescription issues and can send updates to vendors.
Maintains and audits electronic eligibility file loads.
Respond to all general COBRA participant inquiries via email and phone within COBRA guidelines to include average speed to answer, and average handles time.
Provide ongoing assistance to team members.
Meet quality standards for calls, email etiquette, and other work.

Intake coordinator

OPTUM GLOBAL SOLUTIONS
(July 2016 - August 2020)

RESPONSIBILITIES:

Manage the intake of members of the admission/discharge information post notification
Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers.
Manage the referrals process, processing incoming and outgoing referrals, and prior authorizations, including intake, notification, and census roles
Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
Process notification requirements
Assist the clinical staff with setting up documents/triage cases for clinical coverage review
Handle resolution/inquiries from members and/or providers that may include:
- Benefit and eligibility information
- Billing and payment issues
- Customer material requests
- Physician assignments
- Authorization for treatment
- Explanation of Benefits (EOB)
- Verifying appropriate ICD-9 and CPT coding usage