Experience

2018 - Present

Assistant Contact Center Manager

I am an ACCM in a Top Leading Business Process Outsourcing (Call Center) in the Philippine, I oversee operations and make sure we are meeting our Key Performance Indicators established by the clients.

I am an ACCM in a Top Leading Business Process Outsourcing (Call Center) in the Philippine, I oversee operations and make sure we are meeting our Key Performance Indicators established by the clients.

2014 - 2018

Operations Supervisor and
Training Specialist

During this time I joggle to positions, Operations Supervisor – worked directly with agents to improve their call handling and a Training Specialist – trained new hires and skill transferred product knowledge,

2013 - 2014

Health Care
Advocate

During this time, I am the front liner who took calls and assist customers about their Health Care Insurance in US. I was awarded with Year-to-Date TOP Performing Advocate and I firmly believe it’s all because I live by motto, “People don’t care how much you know unless they know how much you care.

About Me

I have great attention to details, Outgoing Speaker, Good Written Communicator, Creatively Driven, Good with in-person interactions, Numbers-oriented, and Techy.

I am a well seasoned manager exploring the freelancing industry, I am groomed with corporate skills that lead to outstanding performance of my own team. I oversee more than a hundred advocates and I am certain that I will be able to do the same in our future partnership. Allow me to take part of that journey and see outcomes that we can’t even imagine.

Education

2007 - 2013

Adamson University

BS EcE, Undergraduate

2004 - 2007

GinGer Grace Academe

High School, Graduated as First Honorable Mention

1997 - 2003

San Vicente Elementary School

Grade School, Graduated as Salutatorian

Skills

Graphic Design - Canva 98%
Video Editing 94%
Microsoft Office Proficient 96%
Social Media Management 90%
Lead Generator - Recruitment 92%
Lean Six Sigma Certified - Yellow Belter 94%
Graphic Design - Canva 98%
Video Editing 93%
Microsoft Offices Efficiency 96%
Social Media Management 92%
Lean Six Sigma (Yellow Belt) 95%
Google Drive 94%
General VA 90%

Skill Demonstration

Play Video

I know how to create amazing images, Logos, enhanced photos and artwork. I am savvy in using the tools and software that’s being utilized by the online world! 

Editing videos comes a long way. You will be taught how to add effects on both audio and video, you will be taught how to manage timing and emotions an also how to utilize these skills on creating powerful videos.

Play Video
Play Video

Any job as a virtual assistant requires intermediate knowledge about Excel and I am an expert with it . I know that this tool will be very useful when for jobs such as Data Encoding, Admin positions, HR positions, Data Entry, Project Management, and so much more. 

Become a Shopify expert and even learn to create your own Shopify store and start selling items online without owning a single product! This tutorial gives you the complete details of everything that has to do with SHOPIFY!

Play Video
Play Video

Master website design and become a real pro. You will be taught how to use plugins, pages, links, SEO, designs and animations to make your Website fashionable and functional!

Master website design and become a real pro. You will be taught how to use plugins, pages, links, SEO, designs and animations to make your Website fashionable and functional!

contact me

Need an expert? You are more than welcome to contact me. Schedule an interview, give me a call, or send me the job description. I reply promptly within the day.

Call ME

+63 919 009 6675

email me

ianbayobo@outlook.ph

Tiffany C. Kidwell

(617) 962 8802
tiffany@yourdomain.com

Joseph Waddington

(510) 894 8525
joseph@yourdomain.com

Diane Geter

(513) 585 5951
diane@yourdomain.com
STALKER MODE

Feel free to stalk my social profiles