Biography

Experience

2019 - Present

TASK US

Blended CSR DoorDash

Consumer Support Chat, Web (email) and inbound (phone)

DoorDash Inc. is an American on demand prepared food delivery service that offer food delivery from restaurants on-demand.

2016 - 2019

Express Gifts Philippines

Mentor/Acting SME

Assists newhires with the call process. Does remote call listening to share best-practices.

Assists in queue, identifies the volume of incoming calls and the available heads. Pushes low AHT to meet the desired number of handled calls.

Conducts huddles to share updates from the training team.

Assist agents/newhires with seat arrangement

Monitors performance and reports to training team.

Conducts weekly coaching(bootcamp).

 

 

Multi Skilled Call Advisor / NUMERO

Express Gifts LTD is an E-commerce Company in the United Kingdom. As Call Advisors, we answer customer inquiries related to post and pre-order concerns. We were also trained as NUMERO (E-mail and Correspondence Advisors) and take Customer Service E-mails

2010 - 2013

Freelance

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About Me

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Education

2012

UI & UX Course

2011

Print2Digital Course

2009

Royal College of Art

Skills

Photoshop 89%
WordPress 61%
Illustrator 71%
InDesign 50%
Html & CSS 85%
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I know website design. I can create websites with full functioning pages, responsive designs and complete with plug-ins and animations. I can also provide newsletters, membership plug-ins, videos, image galleries and more.

Editing videos comes a long way. You will be taught how to add effects on both audio and video, you will be taught how to manage timing and emotions an also how to utilize these skills on creating powerful videos.

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Learn everything about Amazon. How they handle shipping, how they manage their clients. Assist clients abroad with their amazon FBA account. This includes product listing, customer support, social media management, utilizing influencers and promoting their Amazon store as well.

Become a Shopify expert and even learn to create your own Shopify store and start selling items online without owning a single product! This tutorial gives you the complete details of everything that has to do with SHOPIFY!

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Master website design and become a real pro. You will be taught how to use plugins, pages, links, SEO, designs and animations to make your Website fashionable and functional!

Master website design and become a real pro. You will be taught how to use plugins, pages, links, SEO, designs and animations to make your Website fashionable and functional!

contact us

Need an expert? You are more than welcome to contact me. Schedule an interview, give me a call, or send me the job description. I reply promptly within the day.

Visit us

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2 Elizabeth St. London, UK

Call us

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+44 (0) 203 116 7711

Contact us

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Tiffany C. Kidwell

(617) 962 8802
[email protected]

Joseph Waddington

(510) 894 8525
[email protected]

Diane Geter

(513) 585 5951
[email protected]

Tiffany C. Kidwell

(617) 962 8802
[email protected]

Joseph Waddington

(510) 894 8525
[email protected]

Diane Geter

(513) 585 5951
[email protected]
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