Florenda A. Pinon

Virtual Assistant

Biography

Experience

Feb. 2019 - Present

ESL Teacher at Acadsoc Ltd.

Provide English lessons to Chinese students and professionals and act as an examiner to those students who plan to take IELTS and TOEFl exams. Assess students’ progress, write reports, analyze their areas of opportunities and provide suggestions. Create worksheets and activities that can be used in class for more interactive and fun session.

Aug. 2017 - Jan. 2018

Sales and order support specialist (Macy's) at Alorica Philippines Inc.

Assist customers in placing online orders and resolve issues about delivery, complaints and refund.

Mar. 2013 - Jun. 2017

Billing consultant and Digital chat support (Telstra)

Resolve billing dispute, answer account related inquiry, enhance customer value by suggesting appropriate plans and provide technical assistance when needed.

Feb. 2010 - Jun. 2010

Technical support (AT&T U-verse) at Convergys Philippines Corporation

Assist customers in setting up their home phone, internet and entertainment TV service and troubleshooting issues that arises.

Jul. 2008 - Jan. 2010

Desktop support (Hewlett Packard) at Teletech Corporation

Provide full technical support from computer set up to hardware installation. Fix operating system related issues. Provide basic support for internet connection and pre-loaded soft wares such as email client, burning soft wares, antivirus and media center.

Nov. 2006 - Apr. 2008

Billing agent -Customer service Representative at Convergys Philippines Corporation

Answer customer account- related inquiries, process subscription cancellation, and payment requests. Walk customers through the installation process for an application like yahoo messenger apps and games.

May 2005 - Oct. 2006

Customer service Representative / Quality Assurance Analyst at Teleperformance USA

Assist customers regarding bill payments, plan changes, and bill disputes. Increased customer value by upselling and help customer reset their voicemail passcode. Monitor live calls of agents to make sure they are following the guidelines set by the client. Send reports to the client liaison and uploading recordings to the client’s library.

Education

2018

Bachelor of Science in Secondary Education

Kolehiyo ng Lungsod ng Lipa, Lipa City Philippines

1998

Bachelor of Arts major in Mass Communication

San Sebastian College-Recoletos, Manila Philippines

Skills

Photoshop 89%
WordPress 61%
Illustrator 71%
InDesign 50%
Microsoft Office 85%
Google drive, docs, sheets 85%
Quickbooks 85%

About Me

I’m a passionate teacher who’s been helping ESL students improve their speaking skills. I have a genuine interest in ensuring my students’ progress. It is always my goal to empower them through a meaningful and fun learning experience.

My years of experience working with foreign clients broadened my knowledge about different cultures and enhanced my conversational and active listening skills. Not only that, I understood what they were saying but was able to figure out where their thoughts came from as well. To read between the lines or understanding the ideas they can’t articulate. 

Helping people makes me feel good about myself. It add purpose to my existence. ……to be continued 

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I know website design. I can create websites with full functioning pages, responsive designs and complete with plug-ins and animations. I can also provide newsletters, membership plug-ins, videos, image galleries and more.

Editing videos comes a long way. You will be taught how to add effects on both audio and video, you will be taught how to manage timing and emotions an also how to utilize these skills on creating powerful videos.

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Learn everything about Amazon. How they handle shipping, how they manage their clients. Assist clients abroad with their amazon FBA account. This includes product listing, customer support, social media management, utilizing influencers and promoting their Amazon store as well.

Become a Shopify expert and even learn to create your own Shopify store and start selling items online without owning a single product! This tutorial gives you the complete details of everything that has to do with SHOPIFY!

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Master website design and become a real pro. You will be taught how to use plugins, pages, links, SEO, designs and animations to make your Website fashionable and functional!

Master website design and become a real pro. You will be taught how to use plugins, pages, links, SEO, designs and animations to make your Website fashionable and functional!

contact us

Need an expert? You are more than welcome to contact me. Schedule an interview, give me a call, or send me the job description. I reply promptly within the day.

Visit us

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2 Elizabeth St. London, UK

Call us

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+44 (0) 203 116 7711

Contact us

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Edward Carlo Mantuano

Supervisor
Alorica Philippines Inc.
SM Lipa City
Mobile 0917 888 2213

Marites Dela Cruz

Senior Customer service consultant
Teletech Corporation
Robinson’s Place, Lipa City
Mobile 0943 312 4890

Anamarie Andal Jandoc

Teacher
Department of Education
Lipa City
Mobile 0917 709 1778

Divine Gonzales

Customer Service Specialist
Alorica Philippines Inc
Lipa City
Mobile 0998 886 1832

To be filled later..

(510) 894 8525
[email protected]

To be filled later..

(513) 585 5951
[email protected]
STALKER MODE

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