Donna Nizza Villanueva

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Biography

Experience

2018- Present

Email support representative
Ibex Global Parañaque

Lyft Account Utilize client base tools to provide accurate and consistent, responses to customer inquiries. Document issues and Resolutions. Actively listen to customers, handled concerns quickly, and escalated major issues to the supervisor.

Outdoorsy Account Handle emails and chats from the renters and drivers about Rv vehicle rental and services. Resolve rental service problems by clarifying the customer complaint: determining the cause of the problem; expediting correction or adjustments following up to ensure resolution. Assist with the customers dispute about entirely vehicle process.

2015 - 2017

Journal Editorial Support Assistant Spi Global, Parañaque

Support editor staff in all activities leading to the publication of manuscripts, Such as correcting manuscripts, fact-checking, and proofreading. Organizing and updating manuscripts to tight deadlines. Dealing with email queries from writers and editors, responding to copy-right queries from writers and other publishers. Assisting Authors by discussing revisions, format, and other issues or drafts.

Proficiency

I’ve been with Customer service for over 4 years of successful experience as an Email support representative. Resolving customer problems and improving customer satisfaction my priority.

Education

2012

Universal College of Parañaque

B.S Nursing

Skills

Amazon FBA Expert 80%
Shopify 80%
WordPress 61%
Illustrator 71%
InDesign 50%
Html & CSS 85%
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I’m an Amazon FBA expert and I can help manage your orders, respond to customer inquiries, receive reviews and manage the shipping so that you won’t have to worry one bit about these maintenace tasks!

Editing videos comes a long way. You will be taught how to add effects on both audio and video, you will be taught how to manage timing and emotions an also how to utilize these skills on creating powerful videos.

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Learn everything about Amazon. How they handle shipping, how they manage their clients. Assist clients abroad with their amazon FBA account. This includes product listing, customer support, social media management, utilizing influencers and promoting their Amazon store as well.

Become a Shopify expert and even learn to create your own Shopify store and start selling items online without owning a single product! This tutorial gives you the complete details of everything that has to do with SHOPIFY!

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Master website design and become a real pro. You will be taught how to use plugins, pages, links, SEO, designs and animations to make your Website fashionable and functional!

Master website design and become a real pro. You will be taught how to use plugins, pages, links, SEO, designs and animations to make your Website fashionable and functional!

contact me

Need an expert? You are more than welcome to contact me. Schedule an interview, give me a call, or send me the job description. I reply promptly within the day.

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+639165723331

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