2020 - Current


- Sales Marketing Manager
- Shift Manager in Sundance Festival
- Five9 Administrator/BDC Manager

  • Providing sales and marketing plan
  • Making sure that all of our customers’ concern were accommodated.
  • Checking the supports availability.
  • Providing real time support to my representatives.
  • Statistics Review.
  • Gathering all the things need for the Testimonials 
  • Responsible in all of the Five9 Administrative tasks like; Creating IVR Script, Building Outbound Campaigns flow, Uploading leads from CRM/adds to Five9, Modifying Scripts on our outbound campaigns and more
  • Presenting Reports of the leads, dialer flow and agents performance
  • Updating the agents about the new flow in the dialer and coach them.
  • Calling prospects to follow up with their Appointments
  • Recruit new agents
  • Weekly review and monthly review with the client
2017 - 2020


- Team Manager in Grubhub (Food Delivery)

- Team Manager in Macy's Credit Services

- Team Manager in Comcast West Billing, Tech and Sales

- Sales Coach in AT&T Uverse /Direct TV

  • Evaluate, motivate, and coach agents in the performance of their duties to ensure all training and development needs are met and goals are achieved
  • Prepare and administers performance evaluations regularly
  • Remains abreast of new products and services
  • Interact effectively with other departments to handle floor issues quickly and efficiently. Resolve issues in a timely manner. Identify department and team priorities
  • Attends conference calls and meeting with client and/ or management as needed
  • Create effective sales scripts
  • Coaching Outliers. Providing suggested spiels and doing role play to mastery session.
  • Determines training needs by observing sales and service encounters; studying sales, technical, service and customer experience results reports; conferring with management
  • Engages in all sales- and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities

About Me

Highly effective and results-oriented supervisor with 5 years of experience in Operations and Support. Proven ability to identify business opportunities and action plans to achieve metric goals. Strategic with strong interpersonal, communication, problem solving and decision-making skills. Ability to lead and motivate teams; drive projects to successful completion.


• Digital Marketing
• Sales and Marketing
• Five9 Admin Online Training
• Five9 Supervisor Online Training
• Path Training
• Lead First
• Leadership Training Seminar
• Situational Leadership Seminar
• Root Cause Analysis
• Fish Phylosophy
• Flex Coaching
• Sales Strategy



Information Technology (STI)


Operation 90%
People Management 90%
Coaching 90%
Sales and Marketing 85%
Animation 90%
Canva 90%
Video Editing 80%
Word Press 75%
Adobe Photohop 75%
Amazon FBA 70%
Shopify 70%
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I know website design. I can create websites with full functioning pages, responsive designs and complete with plug-ins and animations. I can also provide newsletters, membership plug-ins, videos, image galleries and more.

Editing videos comes a long way. You will be taught how to add effects on both audio and video, you will be taught how to manage timing and emotions an also how to utilize these skills on creating powerful videos.

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Learn everything about Amazon. How they handle shipping, how they manage their clients. Assist clients abroad with their amazon FBA account. This includes product listing, customer support, social media management, utilizing influencers and promoting their Amazon store as well.

Become a Shopify expert and even learn to create your own Shopify store and start selling items online without owning a single product! This tutorial gives you the complete details of everything that has to do with SHOPIFY!

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Master website design and become a real pro. You will be taught how to use plugins, pages, links, SEO, designs and animations to make your Website fashionable and functional!

Master website design and become a real pro. You will be taught how to use plugins, pages, links, SEO, designs and animations to make your Website fashionable and functional!

Albert Gonzales

Anna Loraine Rimas

                  [email protected]


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